Privacy

Lenovo privacy practices on the Web

Scope: This statement applies to Lenovo Web Sites Worldwide.

Personal information

In general, you can visit us on the internet without telling us who you are or giving us personal information. There are times when we may need information from you, for instance: to process an order, to correspond, to provide a subscription or in connection with a job application. We may supplement this information to complete a transaction or to provide a better service.

Uses

To fulfill your requests by us or by others involved in fulfillment.
To contact you for customer satisfaction surveys, market research or in connection with certain transactions.
By Lenovo and selected organizations for marketing purposes if you have permitted such use.
In an non-identifiable format for analysis (e.g., Clickstream Data).
To develop our business relationship if you represent a Lenovo Business Partner or Vendor.

Your choices

When we collect information from you, you may tell us that you do not want it used for further marketing contact and we will respect your wishes.
You may also turn off cookies in your browser.

Important information

To correct inaccuracies in Lenovo's record of your personal information respond to the sender or contact Lenovo at accreq@lenovo.com
For Lenovo's complete notice see Lenovo's Privacy policy.

How to contact us

Questions about this statement or about Lenovo's handling of your information may be sent to:privacy@lenovo.com or short submission form.

Lenovo Privacy
1009 Think Place
Bldg 500 Rm DD313
Morrisville, NC 27560

Privacy details

Lenovo privacy practices on the Web

Your privacy is important to Lenovo. This statement discloses the information practices for Lenovo Web sites, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.

01.Personal information

In general, you can visit Lenovo on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you.

You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to process an order, or to provide you with a subscription. You may give us your credit card details to buy something from us or a description of your education and work experience in connection with a job opening at Lenovo that you wish to be considered for. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.

∧ Back to Privacy Details

02.Using and Sharing Personal Information

The following paragraphs describe in more detail how Lenovo may use your personal information and with whom we may share it. Depending on the type of Lenovo Web site you are visiting, one or more of the paragraphs may apply. For example, if you order a product from a Lenovo Web site, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.

∧ Back to Privacy Details

03.Fulfilling your transaction request

If you request something from an Lenovo Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, other parts of Lenovo, Lenovo's Business Partners, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.

∧ Back to Privacy Details

04.Marketing Use

The information you provide to Lenovo on certain Lenovo Web sites may also be used by Lenovo and selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way.

∧ Back to Privacy Details

05.Lenovo Human Resources Web Sites (including Recruitment)

In connection with a job application or inquiry, whether advertised on a Lenovo Web site or otherwise, you may provide us with information about yourself, such as a resume or curriculum vitae. We may use this information throughout Lenovo and its related entities for the purpose of employment consideration or your inquiry. Except where you tell us not to, we will keep the information for future consideration.

∧ Back to Privacy Details

06.Information for Business Partners

If you represent a Lenovo Business Partner, you may visit a Lenovo Web site intended specifically for Lenovo Business Partners. We may use information provided on that site to administer and develop our business relationship with you, the Business Partner you represent, and Lenovo Business Partners generally. For instance, this may involve using your information to send you details of Lenovo Business Partner programs. It may also include sharing certain information with other Business Partners (subject to any confidentiality obligations that may exist), or Lenovo customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.

∧ Back to Privacy Details

07.Lenovo Supplier Administration

If you represent a Lenovo supplier, you may visit a Lenovo Web site intended specifically for use by Lenovo suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Lenovo, Lenovo's Business Partners, customers, shipping companies, financial institutions, postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent and/or other Lenovo suppliers generally.

∧ Back to Privacy Details

08.Lenovo Discussion Forums and Chat Rooms

If you participate in a Lenovo discussion forum or chat room, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside Lenovo, who have access to that discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Lenovo.

∧ Back to Privacy Details

09.Other Lenovo Web Site Notices

In some cases, specific Lenovo Web sites may contain other notices about their use and the information practices applicable to those sites.

∧ Back to Privacy Details

10.Our Worldwide Practices

Lenovo is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders.

Our privacy practices are designed to provide protection for your personal information, all over the world.

We may share your personal information within Lenovo and transfer it to countries in the world where we do business.

Some countries may provide less legal protection for your information. In such countries Lenovo will still handle information in the manner we describe here.

∧ Back to Privacy Details

11.Information Security and Quality

We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.

∧ Back to Privacy Details

12.Supplementing Information

From time to time we may supplement information you give us via a Lenovo Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.

∧ Back to Privacy Details

13.Use of Suppliers

In some cases Lenovo uses suppliers to collect, use, analyze and otherwise process information on its behalf. It is Lenovo practice to require such suppliers to handle information in a manner consistent with Lenovo policies.

∧ Back to Privacy Details

14.Mergers and Acquisitions

Circumstances may arise where, whether for strategic or other business reasons, Lenovo decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is Lenovo practice to seek appropriate protection for information in these types of transactions.

∧ Back to Privacy Details

15.Cookies, Web Beacons and Other Technologies

We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on Lenovo Web sites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as "clickstream data." Lenovo or others on Lenovo behalf may use this data to analyze trends and statistics and to help us provide better customer service.

Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in an non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.

We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called "cookies". A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some Lenovo pages use cookies, sent by Lenovo or its third party vendors, or other technologies to better serve you when you return to the Web site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some Web sites may not work properly.

Some Lenovo Web sites also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Lenovo Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.

If you turn off cookies, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded. For more information, please see "How to work with Cookies".

∧ Back to Privacy Details

16.Service Quality Monitoring

Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is Lenovo general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.

∧ Back to Privacy Details

17.Online Advertising

Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please visit www.networkadvertising.org and follow the "opt-out" instructions.

∧ Back to Privacy Details

18.Personalized URL Link

On occasion, we may personalize and customize Web sites for certain visitors. If you visit one of these sites, you may find it customized with references to products and/or services that we believe may be of interest to you, based on your previous interactions with Lenovo and information you have provided to us. While you are visiting these Web sites, we may collect information about your visit to better tailor the site to your interests. An invitation to visit one of these Web sites is usually presented as a personalized URL in an e-mail, a notice on a Web site registration page, or as a response to you logging on to a certain Web site.

If you choose to visit one of these Web sites, you are agreeing to let Lenovo collect information about your visits and also to its association with other information about you and your relationship with Lenovo. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.

∧ Back to Privacy Details

19.Disclosures Required By Law

Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

∧ Back to Privacy Details

20.Privacy Technology

Technology will increasingly help give you more control over your personal information. Products and services are available which can assist you with the control of your personal information while navigating the Web. See http://www.privacyalliance.org/resources/rulesntools.shtml for an overview of many privacy-related tools. Please note that Lenovo has not formally evaluated these tools.

∧ Back to Privacy Details

21.Links to non-Lenovo Web sites

Lenovo Web sites may contain links to other Web sites. Lenovo is not responsible for the privacy practices or the content of those other Web sites.

∧ Back to Privacy Details

22.Notification of Changes

This privacy statement was last updated on April 30, 2005. A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.

∧ Back to Privacy Details

23.Privacy Questions and Access

If you have a question about this statement, you can send an email to the Lenovo Web site coordinator. The address for this is privacy@lenovo.com. You can also contact us at this address if you have a question about Lenovo's handling of your information.

If you wish to obtain a copy of particular information you provided to Lenovo, or if you become aware the information is incorrect and you would like us to correct it contact us at accreq@us.lenovo.com.

Before Lenovo is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavor to respond within an appropriate timeframe.

If you have questions or concerns regarding the site's privacy statement, please send them to Lenovo at: privacy@lenovo.com.

This Web site is maintained by Lenovo or one of its subsidiaries around the world.

Please use the Back button on your browser or close this window to return to the page where you were.

∧ Back to Privacy Details

About cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to originating website on each subsequent visit, or to another website that recognises the cookie. Cookies are useful because they allow a website to recognise a user's device.

Cookies do a variety of jobs, from allowing users to "log in" to web sites, letting you navigate the pages efficiently, remembering your preferences, use shopping carts and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies can't contain viruses and can't install software on your computer. You can view and remove the cookies on your computer.

Adjusting Cookies.

Go to your web browser settings to adjust and disable cookies.

Cookies used on Lenovo web sites.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Category 1: strictly necessary cookies
Category 2: performance cookies
Category 3: functionality cookies
Category 4: targeting cookies or advertising cookies

Category 1: strictly necessary cookies


These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't guarantee your security or predict how our website will perform during your visit.

Here is a list of cookies we have defined as "strictly necessary".

Cookie Name Hosted on Lenovo or 3rd party
ConfigContext shop.lenovo.com Lenovo
JSESSIONID shop.lenovo.com Lenovo

Category 2: performance cookies


These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Accepting these cookies is a condition of using the website, so if you prevent these cookies, we can't guarantee how our website will work during your visit.

Cookie Name Hosted on Lenovo or 3rd party
s_AVT lenovo.com Lenovo
s_cc lenovo.com Lenovo
s_depth lenovo.com Lenovo
s_dfa lenovo.com Lenovo
s_gpv_acc lenovo.com Lenovo
s_gpv_page lenovo.com Lenovo
s_gpv_url lenovo.com Lenovo
s_nr lenovo.com Lenovo
s_ppn lenovo.com Lenovo
s_ppv lenovo.com Lenovo
s_sq lenovo.com Lenovo
s_vi lenovo.com Lenovo
serverstamp channelintelligence.com Channel Intelligence
nex_user adelixir.com LXR100
JSESSIONID adelixir.com LXR100
SM tracking.searchmarketing.com Channel Advisor

Category 3: functionality cookies


These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

You can control whether or not these cookies are used but preventing them may mean we can't offer you some services and will reduce the support we can offer you.

Cookie Name Hosted on Lenovo or 3rd party
pspSi lenovo.com Lenovo
pspVi lenovo.com Lenovo
IS3_GSV lenovo.com Lenovo
IS3_History lenovo.com Lenovo
ISSUsergbweb shop.lenovo.com Lenovo
lenovo ipinvite.iperceptions.com iPerceptions

Category 4: targeting cookies or advertising cookies


These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Preventing these cookies may stop us from offering you some services. Where indicated, these cookies are managed by third parties and you may alternatively use the third parties' own tools to prevent these cookies.

Cookie Name Hosted on Lenovo or the 3rd party
mbox lenovo.com Lenovo
s_cc fls.doubleclick.net DoubleClick Floodlight
_drt_ fls.doubleclick.net DoubleClick Floodlight
evo5 com-lenovo.netmng.com Netmining
u com-lenovo.netmng.com Netmining
cdb0 com-lenovo.netmng.com Netmining
cdb1 com-lenovo.netmng.com Netmining
cdb2 com-lenovo.netmng.com Netmining
cdb3 com-lenovo.netmng.com Netmining
cdbp com-lenovo.netmng.com Netmining
mboxPC lenovo.tt.omtrdc.net Adobe Omniture
mboxSession lenovo.tt.omtrdc.net Adobe Omniture
serverstamp channelintelligence.com Channel Intelligence

Software Privacy Statement

This privacy statement was last updated on October 8, 2015.

This privacy statement describes how Lenovo collects, uses, and protects information about your Lenovo device—such as a PC, Windows tablet, or notebook—through our software, including Lenovo pre-installed applications, as well as information you may choose to provide to us, such as by registering your device and creating a Lenovo ID. Please note that this privacy statement does not apply to non-Lenovo software on your device, such as Microsoft applications. Also, certain software developed by or for Lenovo in conjunction with a third party may be governed under separate privacy statements. Therefore, for more information on non-Lenovo or co-developed software, please review the privacy statements associated with those applications. You can learn more about Lenovo's Web-site privacy practices by visiting Privacy

We reserve the right to make changes to this privacy statement at any time. If we make a change to this privacy policy, we will make the new version and previous versions available on http://www.lenovo.com so that you can see when changes occurred and what they are.

What Information does Lenovo collect and how do we use it?

Lenovo uses information to keep your Lenovo products working at their best and help you make the most of them. This includes:

  • Keeping your Lenovo software up-to-date. We're always working to provide updates that deliver new features and fix bugs. We collect and use information we need to keep your Lenovo software up to date.
  • Help improve Lenovo products and enhance device support. We want to ensure your products, services, and software are always working at their best. We collect and use information to identify performance trends, prioritize bug fixes, develop new features, and troubleshoot issues you might be having with your Lenovo software. If you decide you'd like us to stop collecting information on how you use Lenovo applications, you can turn off Usage Statistics in the Settings menu of certain applications, or disable or uninstall certain applications.
  • Creating an anonymous user profile. We may create a profile of your use of our products, services, and Web sites based on information we have collected from you and your Lenovo products. Lenovo will collect basic information about which applications, services, and offers you choose during system setup. In order to make your experience more useful and enjoyable, we may also collect information on how you use your Lenovo device (including components). This information is kept anonymous and is not associated with your personal information described below. We use the profile to provide services and support and to make improvements to our offerings.
  • Creating a Lenovo ID and registering your product. We also collect information, including personal information, when you create your Lenovo ID and when you register your products with us. Your Lenovo ID will be one way in which Lenovo identifies you when you interact with our online services such as our ecommerce and e-support Web sites. Along with your Lenovo ID, we may collect and store additional information, such as your name (as provided by you), e-mail address, user language and region/county, machine type-model (the type of device you use), your device IP address, device ID, serial number, the date you registered your device, and operating-system activation data. Your Lenovo ID will not be associated with the anonymous software data discussed in the paragraph above. You may deactivate your Lenovo ID at any point.
  • Providing Lenovo software and device functionality. Some Lenovo products and software applications need access to information in order to function. They may keep the information locally on your Lenovo products or they may transfer it to Lenovo or a third party. Lenovo will only access such information if you specifically choose to enable or use these functions. The Lenovo Settings application includes an interface in which you can change your data collection settings for many Lenovo applications. If you need instructions on how to uninstall applications, please consult the Lenovo Support site (http://www.lenovo.com/support) .
  • E-mail Communications. If you choose to receive e-mail from Lenovo, we will collect, store, and use your name and e-mail address to send you product support announcements and/or promotional messages. You can unsubscribe by using the unsubscribe link at the bottom of our promotional messages.

What kind of third parties does Lenovo share information with?

We limit the sharing of information described in this privacy statement to certain types of third parties who help us use it for purposes to which you have agreed. These include:

  • Service providers who provide hosting, data analyses, and customer support functions.
  • Lenovo affiliates who help provide functionality for Lenovo software and who help us use information as described in this privacy statement.

In special circumstances, we may also share your information with others, including:

  • Law enforcement and other government agencies where legally required to do so.
  • Other third parties helping us protect our rights, our users' rights, and the rights of others, such as during litigation.

How does Lenovo store and protect information we've collected and shared?

We use standard technical and organizational safeguards when we transmit information from Lenovo products to our servers, when we store data, and when we share it with third parties. However, please remember that no data storage or transmission method can be guaranteed to be completely invulnerable, so you understand that you use Lenovo products at your own risk.

Our products include features designed to help you protect the information you store on your Lenovo products. These may include solutions like encryption, password and PIN unlock, and remote control over your Lenovo products so you can locate, lock, and erase lost or stolen devices. You can learn more about available features by accessing your Lenovo products' Security settings.

When we collect information described in this privacy statement, we will retain it on our servers as long as necessary to support the Lenovo products you are using and to comply with applicable laws and our own policies. We may transfer, use, and store information that the Lenovo product collects outside of the country from which it came. These places may include jurisdictions whose privacy laws do not provide equivalent protection to such laws in your home country. Wherever these activities occur, we take appropriate steps to treat your information securely and in accordance with this privacy statement, our terms of use, and applicable laws and regulations. Use of Lenovo products constitutes your specific consent to the transfer of information described in this privacy policy.

What about my child's privacy?

Lenovo products are intended for adults and children ages 13 and up who have permission to use them from their parents or legal guardians. We do not seek to collect information about children under the age of 13 and will delete any as soon as we discover it. We also encourage parents to actively supervise their children's use of Lenovo products.

How do I contact Lenovo's Privacy Program?

Questions about this statement or about Lenovo's handling of your information may be sent to:

  • privacy@lenovo.com
  • Lenovo Privacy
  • 1009 Think Place
  • Morrisville, NC 27560
  • USA

Anonymous Software Data Collection & Your Privacy

This statement was first published on March 31, 2016.

Why Share Anonymous Information With Lenovo?

Providing anonymous statistical information to Lenovo helps us make more meaningful improvements to our software. For many Lenovo applications on Lenovo PCs, laptops, and tablets, you have the opportunity to share anonymous statistics with our developers. These applications collect data on how often you use an application, how well the application performs, and which features you use the most. If you prefer to disable this functionality, the Sharing Anonymous Data With Lenovo PDF that is linked to below explains how to change your settings within each specific application.

 

Additionally, you'll find information about the types of anonymous software usage data collected and how Lenovo uses that data. This list may not describe all Lenovo applications available for your device, nor does it describe any non-Lenovo applications. Note that certain Lenovo applications may collect personally identifiable information that you provide, such as when you create a Lenovo ID or register your product with Lenovo. For more information, see the Lenovo Software Privacy Statement, as well as any Privacy information, if any, within the specific application.

 

Sharing Anonymous Data With Lenovo (PDF)