Lenovo will accept the return or exchange of a hardware product in its original package for a
full refund if Lenovo shipped you the wrong product or makes an error in the configuration
of the product ordered. Returns allowed for
any other reason will be subject to a restocking fee equal to 15% of the purchase price and
return shipping and handling fees.* (*see Gift Card policy below).
-For purchases from Lenovo.com, all returns must be initiated within 30 calendar days of the
-For purchases from Lenovo Outlet.com, all returns must be initiated within 14 calendar days
of the date of invoice.
To initiate a return, contact 1-855-253-6686 or complete the form online to obtain an
RMA (Return Merchandise Authorization). Any authorized return must include the product and
all accessories in the original packaging,
along with all documentation (including invoice, RMA and original shipping label), and must
be received at the Lenovo National Return Center within 10 days of obtaining the RMA.
Returns that do not follow these steps may be
refused by Lenovo, and customer assumes risk of loss and damage for packages returned
without an RMA. Customer assumes risk of loss and damage for Products returned without an
RMA. Upon receipt of your returned Product, Lenovo
will issue a credit or refund of the purchase price paid, less return shipping and handling
fees and any applicable restocking fees.
If you receive a product that is defective, please contact Lenovo's technical support team at
www.lenovo.com/support or at
1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for
correction of the defect under the Lenovo Limited Warranty
Software Products may not be returned at any time unless the software being returned is:
-Software installed by Lenovo on a Lenovo hardware Product which is authorized for return in
accordance with Lenovo’s Hardware Product return policy above; or
-Media-based software that is unopened and still in its sealed package or, if delivered
electronically, software that you have not accepted the terms of the software license. For
return of electronically delivered software products,
you will need to provide a letter of destruction to Lenovo, in a form provided by Lenovo,
confirming that the software has been uninstalled and destroyed.
Lenovo does not provide refunds or credits for portions of a packaged offering provided at a
single price or for preloaded software products installed by Lenovo.
*Gift Cards are not returnable, redeemable for cash, or replaceable if lost or stolen.