LENOVO CUSTOMER SERVICE - ORDER SUPPORT
LENOVO CUSTOMER SERVICE - ORDER SUPPORT
How do I check my order status and find my tracking information?

Click here to check your order status.

Order Status and tracking information is provided through our Order Visibility Portal (OVP).

Why was my product not shipped by my estimated ship date?

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted in OVP after your order is placed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates are subject to change. Once your order ships, OVP will reflect that information and provide your tracking number. You will also receive a shipping confirmation email.

How to cancel an order

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. Software delivered electronically cannot be cancelled at any point. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.

Click here to request a cancellation

Lenovo Return Policy

Hardware Products:

Lenovo will accept the return or exchange of a hardware product in its original package for a full refund if Lenovo shipped you the wrong product or makes an error in the configuration of the product ordered. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase price and return shipping and handling fees.* (*see Gift Card policy below).

-For purchases from Lenovo.com, all returns must be initiated within 30 calendar days of the invoice date.

-For purchases from Lenovo Outlet.com, all returns must be initiated within 14 calendar days of the date of invoice.

To initiate a return, contact 1-855-253-6686 or complete the form online to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the product and all accessories in the original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA. Customer assumes risk of loss and damage for Products returned without an RMA. Upon receipt of your returned Product, Lenovo will issue a credit or refund of the purchase price paid, less return shipping and handling fees and any applicable restocking fees.

If you receive a product that is defective, please contact Lenovo's technical support team at www.lenovo.com/support or at 1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for correction of the defect under the Lenovo Limited Warranty

Software Products:

Software Products may not be returned at any time unless the software being returned is:

-Software installed by Lenovo on a Lenovo hardware Product which is authorized for return in accordance with Lenovo’s Hardware Product return policy above; or

-Media-based software that is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted the terms of the software license. For return of electronically delivered software products, you will need to provide a letter of destruction to Lenovo, in a form provided by Lenovo, confirming that the software has been uninstalled and destroyed.

Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.

*Gift Cards are not returnable, redeemable for cash, or replaceable if lost or stolen.

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Contact Customer Service

1-855-253-6686 , option 1
Monday - Friday 9am-9pm (EST)