Why was my product not
shipped by my estimated ship date?
Shipping times listed are estimates based on production time and product availability. An
estimated ship date will be posted in OVP after your order is placed. If you chose any
customizations when placing your order, your machine
will be custom manufactured to meet the specifications you chose and estimated ship
dates are subject to change. Once your order ships, OVP will reflect that information
and provide your tracking number. You will also receive
a shipping confirmation email.
Lenovo.com Return Policy
Lenovo will accept the return or exchange of a hardware product in its
original package for a full refund if Lenovo shipped you the wrong product
or makes an error in the configuration of the product ordered. Returns
allowed for any other reason will be subject to a restocking fee equal to
15% of the purchase price, plus return shipping and handling fees. Gift
Cards are not returnable, redeemable for cash, or replaceable if lost or
For purchases from Lenovo.com, all returns must be
initiated within 30 calendar days of the invoice date.
For purchases from Lenovo Outlet.com, all returns must
be initiated within 14 calendar days of the date of
To initiate a return, contact 1-855-253-6686, option 1, or you may request
a return directly through our Order Visibility Portal (OVP). Click
to log in.
Upon completion of the return request form you will be sent a Return
Merchandise Authorization (RMA) number. Any authorized return must include
the product and all accessories in the original packaging, along with all
documentation (including invoice, RMA and original shipping label), and
must be received at the Lenovo National Return Center within 10 days of
obtaining the RMA. Returns that do not follow these steps may be refused by
Lenovo. The customer assumes risk of loss and damage for packages returned
without an RMA.
Upon receipt of your returned Product, Lenovo will issue a credit or refund
of the purchase price paid, less return shipping and handling fees and any
applicable restocking fees.
If you receive a product that is defective, please contact Lenovo's
technical support team at www.lenovo.com/support,
or call 1-800-426-7378 for Think Products, or 1-877-453-6686 for Idea
Products for correction of the defect under the Lenovo Limited Warranty.
: Software Products may not be returned at any time unless the software
being returned is:
Software installed by Lenovo on a Lenovo hardware Product
which is authorized for return in accordance with Lenovo’s Hardware
Product return policy above; or
that is unopened and still in its sealed package or, if delivered
electronically, software for which you have not accepted the terms of
the software license. For return of electronically delivered software
products, you will need to provide a letter of destruction to Lenovo,
in a form provided by Lenovo, confirming that the software has been
uninstalled and destroyed.
Lenovo does not provide refunds or credits for portions of a packaged
offering provided at a single price or for preloaded software products
installed by Lenovo.