HELPING

  • OVERVIEW

    WHY LENOVO?

    At Lenovo, we offer a broad portfolio of services that can maximize your PC's and other device's uptime. These include:

    For more information, click on either of the links above  or call

    • 1. For All eCommerce(Online Shop) Related Enquiries
      call 1800-844-6572
    • 2. For Lenovo consumer products
      1800-880-013
      03 7724 8023 (Standard Charges Apply)
    • 3. Commercial / Key Accounts Customers Inquiries
      800 6011 389 (ext: 9005)
    • 4. For Think-branded commercial products
      1800-415-5529
      6818 5315 (Standard Charges Apply)
    • 5. For Lenovo Smartphone
      (65) 9373 3444

     

    Warranty Upgrade/Extension
  • WARRANTY & PROTECTION

    WORRY-FREE OPERATIONS AND PEACE OF MIND.

    Whether it’s a simple coffee spill or a system failure, the consequences can vary significantly. The key is to ensure that the potential fallout from any downtime – including productivity and data loss – is minimal. 

    WHY LENOVO?

    With our trained technicians, diagnostic tools, and Lenovo Qualified parts, we offer you greater peace of mind by helping to:

    • Increase system uptime
    • Safeguard your data
    • Minimize unplanned operating & maintenance expenses  

    Lenovo Warranty & Protection offers a full range of award-winning, flexible services, including:

    Warranty Services:

    • Depot Service: Covers parts, labor, and delivery to/from a repair center. Learn more
    • Onsite Service: Covers parts, labor, and the technician visiting your location. Learn more
    • Warranty Extension: Fixed-term, fixed-cost service - for up to five years (depending on the product). Learn more
    • International Warranty Service: Covers critical warranty repairs when traveling overseas. Learn more
    • Sealed Battery Warranty Service: Covers ThinkPad battery replacements and onsite/depot installation. Learn more
    • Tech Installation Service: Covers onsite installation of replacement parts. Learn more
    • Priority Technical Support: Advanced-level break/fix phone support designed to expedite problem resolution 24/7. Learn more

    Protection Services:

    • Accidental Damage Protection: Goes beyond standard warranty to cover damage due to unintentional spills, bumps, electrical surges, and other accidents. Learn more
    • Keep Your Drive: In the unlikely event of system failure, you can retain your Lenovo hard drive and data. Learn more

    To learn more about our full range of services, click here. Alternatively, feel free to call us on

    • 1. For All eCommerce(Online Shop) Related Enquiries
      call 1800-844-6572
    • 2. For Lenovo consumer products
      1800-880-013
      03 7724 8023 (Standard Charges Apply)
    • 3. Commercial / Key Accounts Customers Inquiries
      800 6011 389 (ext: 9005)
    • 4. For Think-branded commercial products
      1800-415-5529
      6818 5315 (Standard Charges Apply)
    • 5. For Lenovo Smartphone
      (65) 9373 3444

     

    PREMIUM SOFTWARE SUPPORT

    Problems with your computer, home network, software, or technology in general, can be very frustrating. Lenovo Services Premium Software Support is here to help, with best-in-class skills, technology, and processes to solve the problem right the first time and save you time and hassle. Learn More

    Accidental Damage Protection
  • HARDWARE SERVICES

    EXPERTISE YOU CAN COUNT ON.

    At Lenovo, we offer single-source support solutions with global coverage and reliable product-specific expertise for ThinkStation, Tablets, and Chromebook.

    Learn more

     For more information, click on any of the links above or call

    • 1. For All eCommerce(Online Shop) Related Enquiries
      call 1800-844-6572
    • 2. For Lenovo consumer products
      1800-880-013
      03 7724 8023 (Standard Charges Apply)
    • 3. Commercial / Key Accounts Customers Inquiries
      800 6011 389 (ext: 9005)
    • 4. For Think-branded commercial products
      1800-415-5529
      6818 5315 (Standard Charges Apply)
    • 5. For Lenovo Smartphone
      (65) 9373 3444

     

    ThinkStation

    Award-winning service

    For less downtime and more productivity, Lenovo offers award-winning services levels world-class parts availability.

    Designed to help you get the most from your IT, our full portfolio of ThinkStation services include:

    • Best-in-class Response: including onsite and 24/7 4-hour service response.
    • Keep Your Drive
    • Priority Technical Support: Advanced-level break/fix phone support designed to expedite problem resolution, 24/7.
    • Online Data Backup: automated protection from data loss.

    For more information on how to get the most from your IT, click here or call

    • 1. For All eCommerce(Online Shop) Related Enquiries
      call 1800-844-6572
    • 2. For Lenovo consumer products
      1800-880-013
      03 7724 8023 (Standard Charges Apply)
    • 3. Commercial / Key Accounts Customers Inquiries
      800 6011 389 (ext: 9005)
    • 4. For Think-branded commercial products
      1800-415-5529
      6818 5315 (Standard Charges Apply)
    • 5. For Lenovo Smartphone
      (65) 9373 3444

     

    Tablet

    For extra peace of mind.

    ThinkPad Tablets are not just optimized to deliver the best of performance. They are also the only tablet to offer a full portfolio of services.

    Delivering a single-source solution with global coverage and reliable, product-specific expertise that you can rely on, our services include:

    • Warranty Extensions: protection beyond the base warranty.
    • Warranty Upgrades: convenient repairs at your home*.
    • Accidental Damage Protection: safeguard from non-warranted accidents*.
    • Priority Technical Support: Advanced-level break/fix phone support, with advanced Android™  designed to expedite problem resolution, 24/7.

     

    * Availability may vary by region

    For more information, click here or call

    • 1. For All eCommerce(Online Shop) Related Enquiries
      call 1800-844-6572
    • 2. For Lenovo consumer products
      1800-880-013
      03 7724 8023 (Standard Charges Apply)
    • 3. Commercial / Key Accounts Customers Inquiries
      800 6011 389 (ext: 9005)
    • 4. For Think-branded commercial products
      1800-415-5529
      6818 5315 (Standard Charges Apply)
    • 5. For Lenovo Smartphone
      (65) 9373 3444

     

    Chromebook

    Award-winning service

    Lenovo’s Google Chrome White Glove Service for your Chromebook PCs is designed to assist you in migrating to new PCs and rolling out new PCs throughout your organization. We provide planning, setup, and management of end-to-end custom rollouts and deployments. Your PCs will be up and running quickly because this service ensures they will arrive pre-enrolled and activated in your Google console.

     

    For more information, click here or call

    • 1. For All eCommerce(Online Shop) Related Enquiries
      call 1800-844-6572
    • 2. For Lenovo consumer products
      1800-880-013
      03 7724 8023 (Standard Charges Apply)
    • 3. Commercial / Key Accounts Customers Inquiries
      800 6011 389 (ext: 9005)
    • 4. For Think-branded commercial products
      1800-415-5529
      6818 5315 (Standard Charges Apply)
    • 5. For Lenovo Smartphone
      (65) 9373 3444