Holiday Return Policy Exceptions

The following policy exceptions are only valid for the time period stated.

Enjoy hassle free returns for orders purchased on November 15th, 2017 through January 15th, 2018 (excludes orders purchased from Outlet.lenovo.com):

  • No restocking fee
  • No shipping and handling fee

All returns from Lenovo.com must be initiated within 30 days of the invoice date.

Lenovo.com Return Policy

Hardware Products:

Lenovo will accept the return or exchange of a hardware product in its original package for a full refund if Lenovo shipped you the wrong product or makes an error in the configuration of the product ordered. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase price plus return shipping and handling fees (gift cards are not returnable, redeemable for cash, or replaceable if lost or stolen).

  • For purchases from Lenovo.com, all returns must be initiated within 30 calendar days of the invoice date.
  • For purchases from Lenovo Outlet.com, all returns must be initiated within 14 calendar days of the date of invoice.

To initiate a return, contact 1-855-253-6686 option 1, or you may request a return directly through our Order Visibility Portal (OVP). Click here

Upon completion of the return request form you will be sent a Return Merchandise Authorization (RMA) number. Any authorized return must include the product and all accessories in the original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Returns that do not follow these steps may be refused by Lenovo. The customer assumes risk of loss and damage for packages returned without an RMA.

Upon receipt of your returned Product, Lenovo will issue a credit or refund of the purchase price paid, less return shipping and handling fees and any applicable restocking fees

If you receive a product that is defective, please contact Lenovo's technical support team at www.lenovo.com/support or at 1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for correction of the defect under the Lenovo Limited Warranty.

Software Products

Software Products may not be returned at any time unless the software being returned is:

  • Software installed by Lenovo on a Lenovo hardware Product which is authorized for return in accordance with Lenovo‚Äôs Hardware Product return policy above; or
  • Media-based software that is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted the terms of the software license. For return of electronically delivered software products, you will need to provide a letter of destruction to Lenovo, in a form provided by Lenovo, confirming that the software has been uninstalled and destroyed.

Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.