How can we help you?
Order Status+
How do I check my order status?

Click here to check your order status.
Order Status and tracking information is provided through our Order Visibility Portal (OVP).

The website stated my product would ship in 5-7 business days when I ordered it, but OVP is showing that it will ship at a later date. Is there something wrong?

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted in OVP after your order is placed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates are subject to change. Once your order ships, OVP will reflect that information and provide your tracking number. You will also receive a shipping confirmation email.

I purchased expedited delivery. When should I expect to receive my order?

Your delivery time will vary depending on the delivery method selected at checkout and applies to the amount of time it takes for the product to be delivered once it has shipped. Expedited delivery will not speed up order processing or any manufacturing time that may be applicable to your order.


Problems with Order+
Items missing?

If your order does not contain certain items that you purchased, please call 1-855-2-LENOVO (1-855-253-6686, Option 1).

Damaged product or shipping box?

If your order contains damaged items upon arrival, please call 1-855-2-LENOVO (1-855-253-6686, Option 1).


Shipping Information+
Lenovo's Return Policy+

Lenovo.com Return Policy

If Lenovo ships the wrong Product or makes an error in configuration of the Product ordered, Customer may return Product in its original package to Lenovo for a full refund. Customer may only return the entire Product or all such Products for a refund. Customer may return personal computing Products purchased from Lenovo.com in quantities of five (5) units or less for any other reason within 30 calendar days from the date of invoice for a refund of the price paid. For purchases of personal computing Products from Lenovo Outlet.com purchased in quantities of five (5) units or less, all requests for returns must be submitted within 14 calendar days from the date of invoice for a refund of the price paid. Returns of purchases of server and storage Products and orders for personal computing Products in quantities greater than five (5) units are subject to a restocking fee in the amount of 15% of the price paid and return shipping and handling fees. Partial refunds or credits for Products, including installation of software Product options; or quantities of Products that are not separately priced, are not available to Customer for return. In order to return a Product, Customer must contact Lenovo to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the Product and all accessories in their original packaging, along with all documentation (i.e. invoice, RMA and original shipping label), and shipped to Lenovo using the prepaid shipping labels provided with the RMA. It must be received at the Lenovo National Return Center within ten (10) calendar days of issuance of the RMA. Returns on any other basis may be refused by Lenovo. Customer assumes risk of loss and damage for Products returned without an RMA. Upon receipt of your returned Product, Lenovo will issue a credit or refund of the purchase price paid, less any applicable return shipping, handling fees and restocking fees as noted above.


Software Products acquired separately from a hardware Product may not be returned unless media-based software is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted the terms of the software license. Customer may return the software Product in such an event within 30 calendar days of the date of invoice and receive a refund or credit in the amount of the price paid. For return of electronically delivered software Products, Customer shall provide a letter of destruction to Lenovo, in a form provided by Lenovo, confirming the software Product has been uninstalled and destroyed.


To initiate a return, contact 1-855-253-6686 option 1, or you may request a return directly through our Order Visibility Portal (OVP). Click here to log in. If you receive a product that is defective, please contact Lenovo's technical support team at www.lenovo.com/support or at 1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for correction of the defect under the Lenovo Limited Warranty.

How to Return an Item

Can I return my Lenovo purchase?

To initiate a return, contact 1-855-253-6686 option 1, or you may request a return directly through our Order Visibility Portal (OVP). Click here to log in. If you receive a product that is defective, please contact Lenovo's technical support team at www.lenovo.com/support or at 1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for correction of the defect under the Lenovo Limited Warranty. All returns from Lenovo.com must be initiated within 30 days of the invoice date. All returns from Outlet.lenovo.com must be initiated within 14 days of the invoice date.


How to Return an Item+

Click here to request a return


How to Cancel an Order+

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. Software delivered electronically cannot be cancelled at any point. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.

Click here to request a cancellation.


Why Was My Order Cancelled?+
Your order may have been cancelled due to one of the following reasons:
  • We are unable to ship your order to the address provided. We are unable to ship orders to PO boxes, hotels, freight forwarding or consolidation centers, 3rd party hubs, international exporters, or any address outside of North America.
  • The payment method is not accepted, was rejected or declined
  • Lenovo inventory, website or internal system error
  • Information including but not limited to, the shipping address, billing address and payment information used to place on any order on Lenovo.com will be verified for security purposes. Orders may be automatically cancelled if verification is not successful.

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

Payment Information+
Why is sales tax applied to my purchase?

-Lenovo is required by law to charge your state sales tax for all purchases made at Lenovo.com.

-Customers who are eligible for a tax-exemption must call Lenovo Sales at 1-855-2-LENOVO (1-855-253-6686, Option 2) to place an order.


Lenovo's Price Match Policy+
Lenovo Price Guarantee

The Lenovo Price Guarantee is valid for 30 days from the date of your invoice from Lenovo and it applies to any lower advertised unit price (not including shipping, taxes and ecoupon discounts, if any) of a Lenovo laptop or desktop personal computer product on Lenovo.com, with a full refund of the price difference. The lower price must be for the identical Lenovo laptop or desktop personal computer product and product model number, up to a maximum purchase amount of $10,000. The Lenovo Price Guarantee is limited to a quantity of 5 Lenovo laptop and/or desktop personal computers annually per consumer or small business customer. To claim, a customer must contact Lenovo post-sales support directly by phone or chat within the 30 day period from the invoice date and provide the active Lenovo.com page showing the lower advertised unit price (not including shipping, taxes and ecoupon discounts, if any) of the identical Lenovo laptop or desktop personal computer offered on Lenovo.com. The Lenovo Price Guarantee does not apply to products purchased for resale, outlet purchases, products advertised as Clearance, Door Buster or Flash sales, or to pricing errors. Additional restrictions may apply, and the Lenovo Price Guarantee is subject to prior Lenovo approval. The Lenovo Price Guarantee does not apply to products purchased anywhere other than on Lenovo.com. Lenovo reserves the right to change or cancel this offering at any time.

The Lenovo Affinity Best Price Match applies only to Lenovo laptop and desktop personal computer purchases being made by members, and can only be applied the day of your purchase, prior to placing your order. The lower unit price (not including shipping, taxes and ecoupon discounts, if any) must be for the identical Lenovo laptop and/or desktop personal computer products and product model numbers offered on Lenovo.com. All terms and conditions of your Lenovo personal computer purchase apply. The Lenovo Affinity Best Price Match is limited to a quantity of 5 Lenovo laptop or desktop personal computers. If a member finds a better unit price (not including shipping, taxes and ecoupon discounts, if any)on Lenovo.com prior to making a purchase, they must contact Lenovo sales via phone or chat for pricing validation and provide Lenovo with the active Lenovo.com page showing the lower advertised unit price (not including shipping, taxes and ecoupon discounts, if any). If the lower unit price is verified by Lenovo, the Lenovo sales representative will match the Lenovo.com unit price for the identical Lenovo laptop or desktop personal computer and provide an additional $20 discount which will be applied to the matched price of the Lenovo laptop or desktop personal computer product at the time of purchase. The Lenovo Affinity Best Price Match does not apply to products purchased for resale, outlet purchases, products advertised as Clearance, Door Buster or Flash sales, or to pricing errors. Additional restrictions may apply, and the Lenovo Affinity Best Price Match is subject to prior Lenovo approval. The Lenovo Affinity Best Price Match does not apply to pricing advertised anywhere other than on Lenovo.com. Lenovo reserves the right to change or cancel this offering at any time.


Shopping Information+
Where did my quote go?

If you are unable to locate or view your quote, please contact Lenovo Sales at 1-855-2-LENOVO (1-855-253-6686, Option 2).

How do I check my order status?

Click here to check your order status.
Order Status and tracking information is provided through our Order Visibility Portal (OVP).

The website stated my product would ship in 5-7 business days when I ordered it, but OVP is showing that it will ship at a later date. Is there something wrong?

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted in OVP after your order is placed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates are subject to change. Once your order ships, OVP will reflect that information and provide your tracking number. You will also receive a shipping confirmation email.

I purchased expedited delivery. When should I expect to receive my order?

Your delivery time will vary depending on the delivery method selected at checkout and applies to the amount of time it takes for the product to be delivered once it has shipped. Expedited delivery will not speed up order processing or any manufacturing time that may be applicable to your order.

Items missing?

If your order does not contain certain items that you purchased, please call 1-855-2-LENOVO (1-855-253-6686, Option 1).

Damaged product or shipping box?

If your order contains damaged items upon arrival, please call 1-855-2-LENOVO (1-855-253-6686, Option 1).

Click on the Chat icon for immediate assistance, if available.

Shipping and Delivery

Lenovo uses UPS as its standard carrier for all deliveries. UPS policy requires a signature for delivery to be made. Lenovo offers free standard shipping and free returns on nearly all products. Standard delivery orders generally arrive 4-9 days after your estimated ship date.

Ship Date

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted on our order status site after your order is placed. Ship dates do not include delivery times. Delivery times vary depending upon the delivery method you selected at checkout. Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

Can I change the delivery address of my order?

To help prevent fraud, we cannot change the delivery address after your order is submitted and verified. If you won’t be available to accept delivery, you can arrange for another adult to take delivery on your behalf — as long as it’s at the same address.

I purchased expedited delivery. When should I expect to receive my order?

Your delivery time will vary depending on the delivery method you selected at checkout and applies to the amount of time it takes for the product to be delivered once it has shipped. Expedited delivery will not speed up order processing or any manufacturing time that may be applicable to your order.

Should I refuse to take delivery of my order if I intend to return it?

No. It is important that you accept delivery of your Lenovo order as not doing so will tag the package as undeliverable, resulting in a 15% restocking fee assessed to the customer's account.

Lenovo.com Return Policy

If Lenovo ships the wrong Product or makes an error in configuration of the Product ordered, Customer may return Product in its original package to Lenovo for a full refund. Customer may only return the entire Product or all such Products for a refund. Customer may return personal computing Products purchased from Lenovo.com in quantities of five (5) units or less for any other reason within 30 calendar days from the date of invoice for a refund of the price paid. For purchases of personal computing Products from Lenovo Outlet.com purchased in quantities of five (5) units or less, all requests for returns must be submitted within 14 calendar days from the date of invoice for a refund of the price paid. Returns of purchases of server and storage Products and orders for personal computing Products in quantities greater than five (5) units are subject to a restocking fee in the amount of 15% of the price paid and return shipping and handling fees. Partial refunds or credits for Products, including installation of software Product options; or quantities of Products that are not separately priced, are not available to Customer for return. In order to return a Product, Customer must contact Lenovo to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the Product and all accessories in their original packaging, along with all documentation (i.e. invoice, RMA and original shipping label), and shipped to Lenovo using the prepaid shipping labels provided with the RMA. It must be received at the Lenovo National Return Center within ten (10) calendar days of issuance of the RMA. Returns on any other basis may be refused by Lenovo. Customer assumes risk of loss and damage for Products returned without an RMA. Upon receipt of your returned Product, Lenovo will issue a credit or refund of the purchase price paid, less any applicable return shipping, handling fees and restocking fees as noted above.

Software Products acquired separately from a hardware Product may not be returned unless media-based software is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted the terms of the software license. Customer may return the software Product in such an event within 30 calendar days of the date of invoice and receive a refund or credit in the amount of the price paid. For return of electronically delivered software Products, Customer shall provide a letter of destruction to Lenovo, in a form provided by Lenovo, confirming the software Product has been uninstalled and destroyed.

To initiate a return, contact 1-855-253-6686 option 1, or you may request a return directly through our Order Visibility Portal (OVP). Click here to log in. If you receive a product that is defective, please contact Lenovo's technical support team at www.lenovo.com/support or at 1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for correction of the defect under the Lenovo Limited Warranty.

Can I return my Lenovo purchase?

To initiate a return, contact 1-855-253-6686 option 1, or you may request a return directly through our Order Visibility Portal (OVP). Click here to log in. If you receive a product that is defective, please contact Lenovo's technical support team at www.lenovo.com/support or at 1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for correction of the defect under the Lenovo Limited Warranty. All returns from Lenovo.com must be initiated within 30 days of the invoice date. All returns from Outlet.lenovo.com must be initiated within 14 days of the invoice date.

When will I be refunded for merchandise I have returned?

Once your return has been received, Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed Lenovo will process your refund credit. Please note based on your original form of payment it could take up to ten business days for your refund to be posted to your account.

Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. Software delivered electronically cannot be cancelled at any point. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.

A cancellation can be requested directly through our Order Visibility Portal (OVP). Click here to log in.

Your order may have been cancelled due to one of the following reasons:
  • We are unable to ship your order to the address provided. We are unable to ship orders to PO boxes, hotels, freight forwarding or consolidation centers, 3rd party hubs, international exporters, or any address outside of North America.
  • The payment method is not accepted, was rejected or declined
  • Lenovo inventory, website or internal system error
  • Information including but not limited to, the shipping address, billing address and payment information used to place on any order on Lenovo.com will be verified for security purposes. Orders may be automatically cancelled if verification is not successful.

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

Availability

Offers, prices, specifications and availability may change without notice. Lenovo will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. Lenovo strives to provide a reasonable quantity of products to accommodate estimated consumer demand.

Important information for resellers

Products and services purchased on Lenovo’s website, Lenovo.com, are for an end user customer’s own use and not for resale. Lenovo reserves the right to refuse or cancel orders if Lenovo suspects a customer is purchasing products and services for the purpose of reselling them.

Important Billing Information

Credit card authorization process:

During checkout, Lenovo will request a pre-authorization in the amount of $1.00 from your credit card company, this is not an actual charge. Once your order ships, your credit card will be charged. If you ordered more than one item, there may be multiple charges as items ship separately as they become available. This will not increase your shipping charges.

At times, we may have to re-authorize your credit card for the unshipped amount. This may result in a duplicate authorization that will be released according to your banks authorization hold policy. Again, this is a hold on the funds, not an actual charge.

Credit card security disclaimer:

Lenovo may perform additional security checks to help prevent any unauthorized charges to our customers. If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call Lenovo Credit Card Services at 1-800-426-3325 to verify your information so we can process your order.

Purchase orders:

If you plan to pay with a purchase order, please contact Lenovo Sales at 1-855-2-LENOVO (1-855-253-6686, Option 2)

International credit cards:

Lenovo.com does not ship to International Exporters, Freight Forwarders, 3rd Party eTail logistics hubs or Freight Consolidation Centers. You may not export products purchased on Lenovo.com

What payment methods can I use?

Lenovo offers a variety of payment options for purchases made on Lenovo.com, including:

  • VISA, Mastercard, American Express and Discover credit cards
  • American Express international credit cards (must ship to US address)
  • Amazon.com checkout
  • PayPal
  • Business leasing at checkout (for orders over $5,000)
  • Business financing arrangements by phone (1-855-2-LENOVO (1-855-253-6686)
  • Checks (phone orders only; allow up to 30 days to clear bank)
Why is sales tax applied to my purchase?
  • Lenovo is required by law to charge your state sales tax for all purchases made at Lenovo.com.
  • Customers who are eligible for a tax-exemption must call Lenovo Sales at 1-855-2-LENOVO (1-855-253-6686, Option 2) to place an order.
Where can I obtain a copy of my invoice?

A copy of your order invoice can be downloaded directly through our Order Visibility Portal (OVP). Click here to log in.

Lenovo Price Guarantee

The Lenovo Price Guarantee is valid for 30 days from the date of your invoice from Lenovo and it applies to any lower advertised unit price (not including shipping, taxes and ecoupon discounts, if any) of a Lenovo laptop or desktop personal computer product on Lenovo.com, with a full refund of the price difference. The lower advertised unit price must be live on Lenovo.com at the time a price match is requested.

The lower price must be for the identical Lenovo laptop or desktop personal computer product and product model number, up to a maximum purchase amount of $10,000. The Lenovo Price Guarantee is limited to a quantity of 5 Lenovo laptop and/or desktop personal computers annually per consumer or small business customer.

To claim, a customer must contact Lenovo post-sales support directly by phone or chat within the 30 day period from the invoice date, and provide the active Lenovo.com page showing the lower advertised unit price of the identical Lenovo laptop or desktop personal computer offered on Lenovo.com (not including shipping, taxes and ecoupon discounts, if any).

The Lenovo Price Guarantee does not apply to products purchased for resale, outlet purchases, products advertised as Clearance, Door Buster or Flash sales, or to pricing errors. The Lenovo Price Guarantee does not apply to products purchased anywhere other than on Lenovo.com. Additional restrictions may apply, and the Lenovo Price Guarantee is subject to prior Lenovo approval. Lenovo reserves the right to change or cancel this offering at any time.

The Lenovo Affinity Best Price Match applies only to Lenovo laptop and desktop personal computer purchases being made by members, and can only be applied the day of your purchase, prior to placing your order. The lower unit price (not including shipping, taxes and ecoupon discounts, if any) must be for the identical Lenovo laptop and/or desktop personal computer products and product model numbers offered on Lenovo.com. All terms and conditions of your Lenovo personal computer purchase apply. The Lenovo Affinity Best Price Match is limited to a quantity of 5 Lenovo laptop or desktop personal computers. If a member finds a better unit price (not including shipping, taxes and ecoupon discounts, if any)on Lenovo.com prior to making a purchase, they must contact Lenovo sales via phone or chat for pricing validation and provide Lenovo with the active Lenovo.com page showing the lower advertised unit price (not including shipping, taxes and ecoupon discounts, if any). If the lower unit price is verified by Lenovo, the Lenovo sales representative will match the Lenovo.com unit price for the identical Lenovo laptop or desktop personal computer and provide an additional $20 discount which will be applied to the matched price of the Lenovo laptop or desktop personal computer product at the time of purchase. The Lenovo Affinity Best Price Match does not apply to products purchased for resale, outlet purchases, products advertised as Clearance, Door Buster or Flash sales, or to pricing errors. Additional restrictions may apply, and the Lenovo Affinity Best Price Match is subject to prior Lenovo approval. The Lenovo Affinity Best Price Match does not apply to pricing advertised anywhere other than on Lenovo.com. Lenovo reserves the right to change or cancel this offering at any time.

Where can I buy Lenovo products?

Lenovo products are available on our website, Lenovo.com, or through a vast number of online or store-based retailers and resellers around the nation. For a complete list of our business partners, click here. Product selection and availability varies by location.

What kind of Lenovo PC is right for me?

Please contact Lenovo Sales at 1-855-2-LENOVO (1-855-253-6686, Option 2) so we may assist you in choosing a product that is perfect for you!

Where did my quote go?

If you are unable to locate or view your quote, please contact Lenovo Sales at 1-855-2-LENOVO (1-855-253-6686, Option 2).

Does Lenovo offer a Military discount?

Please click here for more information.

Does Lenovo offer discounts for association members, students or employees?

Please click here for more information.

Important information for resellers

Products and services purchased on Lenovo’s website, Lenovo.com, are for an end user customer’s own use and not for resale. Lenovo reserves the right to refuse or cancel orders if Lenovo suspects a customer is purchasing products and services for the purpose of reselling them.