Lenovo® Premier Support

Lenovo® Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.

 

As IT budgets contract, you want to realise increased efficiency from your existing in-house IT support teams. Lenovo® Premier Support will assist by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.

 

Lenovo® Premier Support offers:

 

Call SupportOnshore Technical Call Centre Support from Sydney, NSW.
Call CentreWeekday 7am – 7pm Technical Call Centre Support (Eastern Standard Time).
Parts PrioritisationNext Business Day Onsite Labour* & Parts Prioritisation.
Account ManagerDesignated Technical Account Managers for proactive relationship and escalation management.
Case ManagementSingle Contact For End-to-End Case Management to see all issues through to closure.
Software SupportOriginal Equipment Manufacturer (OEM) Software Support to support more than hardware.
* For metropolitan areas (i.e. within 60kms of capital cities in ANZ) post completion of phone based troubleshooting pre 4pm (EST) subject to parts availability. Next Business Day service is for Notebooks and PCs only and does not include monitors.

Features Lenovo® Depot Support (Standard) Lenovo® Onsite Support (Standard) Lenovo® Premier Support
Onshore Technical Call Centre Support
Weekday 7am - 7pm Technical (EST) Call Centre Support
Next Business Day Onsite Labour* & Parts Prioritisation
Designated Onshore Technical Account Manager
Single Contact For End-to-End Case Management
Original Equipment Manufacturer (OEM) Software Support
Weekday 9am-5pm (Local Time) Onsite Parts Replacement

Exclusions:
  • Accidental Damage Protection (ADP) Support Calls
  • Enterprise Software applications
  • Non- Lenovo® Supplied Software (i.e. Non-OEM)
For more information or pricing, please contact your local Lenovo Account Manager or anzservices@lenovo.com
Lenovo Premier Support
All products and offers are subject to availability. Lenovo (Australia & New Zealand) Pty Limited ABN 70 112 394 411 reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not responsible for any editorial, photographic or typographic errors. For full Lenovo product, service and warranty specifications visit www.lenovo.com. The following are trademarks or registered trademarks of Lenovo: Lenovo,the Lenovo logo and Never Stand Still.