Frequently Asked Questions

What is Lenovo's Return Policy?
To view Lenovo's full return policy click here.

When will my credit appear on my credit card?
Once your return has been received, Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed Lenovo will process your refund credit.
Please note based on your original form of payment it could take up to 10 business days for your refund to be posted to your account.

1

Fill out the form
or
call 1-855-253-6686

2

Print shipping label*

(will arrive by email in 1-2 business days**)
3

Ship it

(Drop the package off at your local UPS Store or schedule a pick up online)

Start here:

  • Within your return's time frame? Set up your return here.
*Will arrive by email in 1-2 business days after the form is submitted **Not including the automated email you will receive after the returns form is submitted

Lenovo.com Return Policy

Hardware Products: Lenovo will accept the return or exchange of a hardware product in its original package for a full refund if Lenovo shipped you the wrong product or makes an error in the configuration of the product ordered. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase price * (*see Gift Card policy below).

  • For purchases from Lenovo.com, all returns must be initiated within 30 calendar days of the invoice date
  • For purchases from Lenovo Outlet.com, all returns must be initiated within 14 calendar days of the date of invoice.

To initiate a return, contact 1-855-253-6686 or complete the form online to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the product and all accessories in the original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA. Customer assumes risk of loss and damage for Products returned without an RMA.

If you receive a product that is defective, please contact Lenovo's technical support team at www.lenovo.com/support or at 1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for correction of the defect under the Lenovo Limited Warranty.

Software Products:Products may not be returned at any time unless the software being returned is:

  • Software installed by Lenovo on a Lenovo hardware Product which is authorized for return in accordance with Lenovo’s Hardware Product return policy above; or
  • Media-based software that is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted the terms of the software license. For return of electronically delivered software products, you will need to provide a letter of destruction to Lenovo, in a form provided by Lenovo, confirming that the software has been uninstalled and destroyed.

Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.

*Gift Cards are not returnable, redeemable for cash, or replaceable if lost or stolen.