LENOVO SUPPORT SERVICES

  • Preconfigured Support Levels

    Foundation

    Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.

    The Foundation support level provides:

    • Next-business-day onsite response during normal business hours, 5 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts

    For further protection, you can optionally extend Foundation services with coverage up to 5 years and add the following:

     

    Essential

    Improve uptime for core business workloads and safeguard sensitive data. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:

    • Four-hour onsite response, 24 hours per day, 7 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts
    • YourDrive YourData retention service

    Recommended additions include extending Essential services up to 5 years and adding the following:

     

    Advanced

    Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:

    • Two-hour onsite response, 24 hours per day, 7 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts
    • YourDrive YourData retention service

    For further efficiency, extend Advanced services up to 5 years and add the following:

  • Premier Support Levels

    Lenovo Premier Support service provides a new level of support for the data center. We know the challenges you’re facing, and we will provide the expertise, the convenience and the dedication to help take the complexity out of today’s demanding data center environments. You’ll benefit from:

    • Direct access to Lenovo’s most advanced technicians
    • Faster problem diagnosis and resolution
    • Single point of contact and end-to-end problem resolution
    • Collaborative third-party software support

    Let Lenovo’s comprehensive data center support make the most of your technology investment – and free you to focus on meeting service delivery goals that give your business a competitive edge.

    Premier Foundation

    Premier support for foundational systems includes the following:

    • Premier Support
    • Base Warranty Extension to 3-5 years for 9x5 Next Business Day Response

    For further protection, you can optionally extend Premier Foundation services with coverage up to 5 years and add the following:

     

    Premier Essential

    Premier Support and heightened availability for essential business operations includes the following:

    • Premier Support
    • 7x24x4 Hour Response
    • Warranty Extension to 3-5 years
    • YourDrive YourData*

    *YourDrive YourData included for servers; optional for storage devices

    Recommended additions include extending Premier Essential services up to 5 years and adding the following:

     

    Premier Advanced

    Premier support and maximized uptime for mission-critical applications and workloads includes the following:

    1. Premier Support
    2. 7x24x2 Hour Response
    3. Warranty Extension to 3-5 years
    4. YourDrive YourData*

    For further efficiency, extend Premier Advanced services up to 5 years and add the following:

    1. Basic Hardware Installation Services
    2. 6hr Committed Service Repair
    3. Enterprise Server Software Support

     

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  • Managed Services

    Lenovo Managed Services

    With Lenovo Managed Services, Lenovo service professionals remotely monitor and manage your data center to enhance security and reliability and help ensure maximum performance and stability. Continuous monitoring, scheduled health checks, recommended updates, capacity planning, and performance management can bolster workforce productivity, drive innovation, and enhance business results.

     

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    Contact Us

    For more information, please send email to  Lenovo Data Center Services.