LENOVO SUPPORT SERVICES

  • Foundation

    Foundation

    Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.

    The Foundation support level provides:

    • Next-business-day onsite response during normal business hours, 5 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts

    For further protection, you can optionally extend Foundation services with coverage up to 5 years, and add:

    • Basic Hardware Installation
    • Enterprise Server Software Support
    • YourDrive YourData

    Basic Hardware Installation

    Lenovo experts can seamlessly manage the physical installation of your server, storage, or networking hardware so you can quickly benefit from your investment.

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    Enterprise Server Software Support

    Lenovo Enterprise Server Software Support enables comprehensive assistance for a wide range of server operating systems and Microsoft server applications. It offers extensive expertise for problem resolution, troubleshooting, help with documentation, and answering many other common questions. And it includes 24x7 availability for critical problems and unlimited calls to help customers address challenges fast without accruing incremental costs.

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    YourDrive YourData

    The YourDrive YourData service allows you to retain possession and dispose of failed drives. Otherwise, failed drives under warranty must be returned to Lenovo upon replacement.

    • Essential for organizations that must keep their data secure on their premises e.g., medical, retail, insurance, education, financial, and technology sectors
    • Cost of buyinga single drive can be 5x the cost of paying for YourDrive YourData

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  • Essential

    Essential

    Improve uptime for core business workloads and safeguard sensitive data. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:

    • Four-hour onsite response, 24 hours per day, 7 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts
    • YourDrive YourData retention service

     

    Recommended additions include extending Essential services up to 5 years, and adding:

    • Basic Hardware Installation
    • 24 Hr Committed Service Repair
    • Enterprise Server Software Support

    YourDrive YourData

    The YourDrive YourData service allows you to retain possession and dispose of failed drives. Otherwise, failed drives under warranty must be returned to Lenovo upon replacement.

    • Essential for organizations that must keep their data secure on their premises e.g., medical, retail, insurance, education, financial, and technology sectors
    • Cost of buyinga single drive can be 5x the cost of paying for YourDrive YourData

    Learn More

     

    Basic Hardware Installation

    Lenovo experts can seamlessly manage the physical installation of your server, storage, or networking hardware so you can quickly benefit from your investment.

    Learn More

     

    24-Hour Committed Service Repair

    With this option, your system will be restored to conformance within 24 hours of a service request being registered.

     

    Enterprise Server Software Support

    Lenovo Enterprise Server Software Support enables comprehensive assistance for a wide range of server operating systems and Microsoft server applications. It offers extensive expertise for problem resolution, troubleshooting, help with documentation, and answering many other common questions. And it includes 24x7 availability for critical problems and unlimited calls to help customers address challenges fast without accruing incremental costs.

    Learn More

     

  • Advanced

    Advanced

    Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:

    • Two-hour onsite response, 24 hours per day, 7 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts
    • YourDrive YourData retention service

    For further efficiency, extend Advanced services up to 5 years, and add:

    • Basic Hardware Installation
    • 6 Hr Committed Service Repair
    • Enterprise Server Software Support

    YourDrive YourData

    The YourDrive YourData service allows you to retain possession and dispose of failed drives. Otherwise, failed drives under warranty must be returned to Lenovo upon replacement.

    • Essential for organizations that must keep their data secure on their premises e.g., medical, retail, insurance, education, financial, and technology sectors
    • Cost of buyinga single drive can be 5x the cost of paying for YourDrive YourData

    Learn More

     

    Basic Hardware Installation

    Lenovo experts can seamlessly manage the physical installation of your server, storage, or networking hardware so you can quickly benefit from your investment.

    Learn More

     

    24-Hour Committed Service Repair

    With this option, your system will be restored to conformance within 24 hours of a service request being registered.

    Learn More

     

    Enterprise Server Software Support

    Lenovo Enterprise Server Software Support enables comprehensive assistance for a wide range of server operating systems and Microsoft server applications. It offers extensive expertise for problem resolution, troubleshooting, help with documentation, and answering many other common questions. And it includes 24x7 availability for critical problems and unlimited calls to help customers address challenges fast without accruing incremental costs.

    Learn More

     

  • Managed Services

    Lenovo Managed Services

    With Lenovo Managed Services, Lenovo service professionals remotely monitor and manage your data center to enhance security and reliability and help ensure maximum performance and stability. Continuous monitoring, scheduled health checks, recommended updates, capacity planning, and performance management can bolster workforce productivity, drive innovation, and enhance business results.

     

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    Contact Us

    For more information, please send email to  Lenovo Data Center Services.